Refund policy

Last updated: 26 August 2026

At Triel Beauty, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the policy below.

1. Returns

You may request a return within 14 days of receiving your order, provided the item is:

  • Unused and unopened
  • In its original packaging
  • In resalable condition
  • Accompanied by proof of purchase

For hygiene and safety reasons, beauty, makeup and cosmetic products that have been opened, used or unsealed may not be eligible for return, unless the product is faulty or damaged.

2. Damaged or Incorrect Items

Please contact us as soon as possible if you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • A missing item

Please provide your order number and clear photographs of the product and packaging. We will review the issue and, where appropriate, offer a replacement, refund or other suitable resolution.

3. Change of Mind

If you change your mind about your purchase, you may be able to return the item within the applicable return period, provided it remains unused, unopened and in its original condition.

You may be responsible for the cost of returning the item unless the item is faulty, damaged or incorrect.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

Please allow your payment provider additional time to process and display the refund in your account.

5. Non-Refundable Items

Returns may not be accepted for:

  • Opened or used cosmetics and beauty products
  • Products without their original packaging
  • Items damaged through misuse or improper handling
  • Gift cards, where applicable
  • Personalised or customised products, where applicable

This does not affect your statutory rights where a product is faulty, not as described or otherwise does not meet applicable consumer protection requirements.

6. How to Request a Return

To request a return, please contact us with:

  • Your full name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photographs, where applicable

Please contact us before sending any items back. Unauthorised returns may not be processed.

Email: [Insert your customer service email]

7. Return Shipping

Unless the item is faulty, damaged or incorrect, the customer may be responsible for return postage costs.

We recommend using a tracked delivery service when returning an item, as Triel Beauty cannot be responsible for items lost during return shipping.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.

If the refund is still not showing, please contact us at [Insert your customer service email] and provide your order number.

9. UK Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer protection law.

Where applicable, your statutory rights remain unaffected.

10. Contact Us

If you have any questions about our Refund & Returns Policy, please contact:

Triel Beauty
Email: [admin@trielbeauty.co.uk]