Frequently Asked Questions

Welcome to Triel Beauty! Here are answers to some of the most common questions about our products, orders, shipping, returns and payments.

1. What is Triel Beauty?

Triel Beauty is an online beauty store offering a range of makeup, beauty products, accessories and beauty essentials.

2. Where do you deliver?

We currently deliver free across the United Kingdom and International delivery available for all countries for free with Tracking Numbers

3. How long does delivery take?

Orders are normally processed within 1–3 business days.

Estimated UK delivery times are:

• Delivery: 2–9 days

• International Delivery: 2– 15 days, where available

Delivery times may vary due to courier delays, public holidays and other circumstances outside our control.

4. Can I track my order?

Yes. Where tracking is available, you will receive tracking information by email once your order has been dispatched.

5. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to help, but we cannot guarantee changes or cancellations once an order has been processed or dispatched.

6. What payment methods do you accept?

We accept the payment methods available at checkout, which may include major debit and credit cards and other supported payment services.

All payments are processed securely through our authorised payment providers.

7. Can I return an item?

Yes. Eligible items can generally be returned within 14 days of receiving your order, provided they are unused, unopened and in their original packaging.

Please see our Refund & Returns Policy for full details.

8. Can I return makeup or cosmetic products?

For hygiene and safety reasons, opened or used cosmetics and beauty products may not be eligible for return.

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible.

9. What if my order arrives damaged?

Please contact us as soon as possible and provide your order number and clear photographs of the damaged product and packaging.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

10. What if I receive the wrong item?

Please contact us with your order number and photographs of the item you received.

We will review the issue and arrange an appropriate solution where the incorrect item was sent by us.

11. What if an item is missing from my order?

Contact us with your order number and details of the missing product. We will investigate your order and assist you as quickly as possible.

12. Are your products genuine?

We aim to provide customers with quality beauty products sourced through our approved suppliers and fulfilment partners.

Product information, ingredients and specifications are provided on the relevant product pages where available.

13. How should I use beauty products?

Always follow the instructions provided with the product and review the ingredients before use.

If you have known sensitivities or allergies, carefully check the ingredients before purchasing or using a product.

14. Do you offer discounts?

We may offer promotional discounts, seasonal offers and special promotions from time to time.

Subscribe to our email updates or follow Triel Beauty on our social media channels to stay informed about new offers.

15. Why haven't I received my order confirmation?

Please check your spam, junk or promotions folder.

If you still cannot find your confirmation email, contact us with the email address used to place your order and we will assist you.

16. What should I do if my order is delayed?

Please first check your tracking information if tracking is available.

If your order is significantly outside the estimated delivery timeframe, contact us with your order number and we will investigate the shipment.

17. Do you offer international shipping?

International shipping may be available to selected destinations. Available destinations, delivery options and costs will be displayed at checkout.

International customers may be responsible for applicable customs duties, taxes or import charges.

18. How can I contact Triel Beauty?

If you have any questions that are not answered here, please contact us:

Triel Beauty
Email: [trielbeauty@gmail.com]

We aim to respond to customer enquiries as quickly as possible.

Still Have Questions?

We're here to help. Contact Triel Beauty and our customer service team will be happy to assist you.